Get discounts with a phone call

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il-besa
Posts: 107
Joined: Wed Jul 21, 2010 9:30 pm
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Post by il-besa » Wed Nov 24, 2010 8:54 pm

Hi ERErs,

I'm happy to share with you this little experiment I did yesterday.
I called my Internet provider telling them that I'm paying too much and I want to change contract.

I think the words "change+contract" triggers something in the call center people, and I got a 5eur discount for 6 months without even asking :)
I then tried the same with the insurance company, where I have all my insurances together (motorbike, van, house, liability... yes I'm *almost* frugal!).

I told them that I'm paying too much and the agent checked what he could do for me...

After some minutes waiting, he was able to give me a 10% (~100eur/year) discount without reduce my coverage.
So, with 2 calls and 15 minutes I cut a little my monthly expenses, WOW!!
Ciao

D


Kevin M
Posts: 211
Joined: Thu Jul 22, 2010 8:58 pm

Post by Kevin M » Wed Nov 24, 2010 11:34 pm

I called to cancel our landline about 2 weeks ago and right before hanging up said:
"Oh by the way, I see you're offering new customers a faster DSL speed than I get AND they pay $5 less per month."
"I'll see what I can do, sir."
Without any further action on my part, I was upgraded by about 3x the speed I had before and had a cut of $5/month in price.


il-besa
Posts: 107
Joined: Wed Jul 21, 2010 9:30 pm
Contact:

Post by il-besa » Thu Nov 25, 2010 12:12 am

Hi Kevin,

good to hear that this doesn't happen only in Holland, so the lesson learned is to call them up often and complain about the prices... it may actually work :)


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